FAQ – GearBay

Standard shipping within the continental US typically takes 5–7 business days from the date your order ships. Orders are usually processed and dispatched within 1–2 business days. You'll receive a confirmation email with tracking details once your package leaves our warehouse. Expedited options may be available at checkout depending on your location and the items ordered.

Currently, we ship only to addresses in the United States and Germany. We're working to expand our international reach, but at this time we cannot fulfill orders to other countries. If you're located elsewhere and interested in our products, feel free to contact us — we'd love to hear where you're based and will notify you when we begin shipping to your region.

Yes. Once your order ships, you'll receive an email with a tracking number and a direct link to monitor your package in real time. Most shipments are handled by major carriers with full tracking visibility. If you don't see tracking information within two business days of placing your order, or if you have trouble accessing the link, reach out via our contact page and we'll look into it right away.

If your package is lost or arrives damaged, contact us immediately through our contact page with your order number and photos of any damage. We'll open a claim with the carrier and arrange a replacement or refund as quickly as possible. All shipments are insured, so you're covered. We typically resolve these cases within a few business days once we have the necessary details from you.

Most of our sensors, motor drivers, and power accessories work with both Raspberry Pi and Arduino boards, as they use standard communication protocols like I²C, SPI, and GPIO. Product pages specify voltage requirements and pinout details so you can confirm compatibility with your setup. If you're unsure whether a specific part will work with your board, check the technical specs on the product page or contact us with your project details.

Our Raspberry Pi Robot Starter Kit does not include a battery or charger by default, as power requirements vary widely depending on your build and usage. However, we offer a 3000mAh Li-Ion Battery Pack and a USB-C Smart Charger that pair perfectly with most robotics projects. You can add them to your cart during checkout or browse our full selection of power accessories in the shop.

You can buy both. We carry individual components — motors, sensors, drivers, cables, and more — as well as curated kits for common project types. Browse the full catalog on our shop page to pick exactly what you need. Individual parts are ideal if you're expanding an existing build or replacing a specific component, while kits offer a convenient starting point with everything bundled together.

We'd love to support educators and schools. While we don't have an automated bulk-discount system on the site yet, we can provide custom pricing for orders of multiple kits or large quantities of components. Reach out via our contact page with details about your institution, course, and the items you're interested in, and we'll put together a quote tailored to your needs.

You can return most items within 30 days of delivery for a full refund, provided they're unused, in original packaging, and in resalable condition. To start a return, contact us with your order number and reason for return. We'll send you a prepaid return label and instructions. Once we receive and inspect the item, we'll process your refund. For full details, including exceptions and timelines, see our refunds policy.

Read the full refunds policy →

Yes. We're happy to help troubleshoot compatibility questions, wiring issues, and basic setup for the parts you bought from us. Reach out through our contact page with a description of your project and the specific problem you're facing. While we can't design your project for you or debug custom code in detail, we'll point you in the right direction and share any relevant documentation, diagrams, or example code we have.

If a part doesn't work out of the box, contact us right away via our contact page with your order number and a brief description of the issue. We'll walk you through a quick test to confirm the defect, then send a replacement at no charge or issue a full refund — your choice. Defective items are covered regardless of warranty status if reported within the first 30 days, and you won't need to pay return shipping.

Most electronic components carry a 90-day warranty covering manufacturing defects and failures under normal use. Mechanical wear, accidental damage, incorrect wiring, and over-voltage are not covered. If a part fails within the warranty window, contact us with your order number and we'll arrange a replacement. Batteries and consumable items may have shorter coverage; check the product page for specifics or ask before you buy.