Cancellation & Refunds — GearBay

Order Cancellation

You may request to cancel an order at any time before it has been dispatched. Because GearBay does not process payments or accept orders directly on this website, all cancellation requests must be submitted through the sales channel where you placed your order (for example, Amazon or Klarna-facilitated checkout). Please refer to that channel's cancellation procedures first.

If you have questions about a specific order or cannot reach the sales channel, contact us directly and we will do our best to assist you before the order ships.

Customers in Germany — Right of Withdrawal (Widerrufsrecht)

If you are a consumer resident in Germany, you have the statutory right to withdraw from a distance contract within 14 days of the day you (or a third party you have named) receive the goods, without giving any reason, in accordance with §§ 312g, 355 BGB. The operator will provide the complete statutory withdrawal form and notice as required by German law. The information will be added here by the operator.

Refunds & Returns

GearBay sells robotics components, electronics, power supplies, and related accessories. The return and refund process depends on the sales channel through which you purchased. Please initiate returns directly through that channel. The following general principles apply to direct inquiries submitted to GearBay.

Eligible Reasons for Return

• The item arrived damaged or defective.
• You received the wrong item.
• The item significantly does not match its description on the product listing.
• Statutory withdrawal right applies (Germany and other applicable jurisdictions).

How to Start a Return

1. Contact us by email or phone (see the Contact section below) within the return window applicable to your sales channel or jurisdiction.
2. Provide your order number, a description of the issue, and — where relevant — photographs of any damage.
3. We will confirm whether the return is accepted and provide return shipping instructions.
4. Pack the item securely in its original packaging where possible.
5. Ship the item back using a trackable method. Keep your shipping receipt until the refund is confirmed.

Refund Processing

Because payments are processed through third-party channels (such as Amazon or Klarna), refunds are issued through those same channels once the return is verified. The operator will confirm the exact refund timeline applicable to each channel. GearBay does not hold or process payment card data directly.

Non-Returnable Items

Certain items may not be eligible for return once opened, including single-use consumables and items that have been installed or modified. The specific exclusions for each product will be stated on the product listing. Statutory rights under applicable law are not affected.

Return Shipping Costs

The allocation of return shipping costs depends on the reason for the return and the applicable law. The operator will provide this information here. For German consumers exercising their statutory right of withdrawal on orders valued above €40, the operator will clarify the cost allocation in the mandatory withdrawal notice.

Contact Us

For cancellation requests, return inquiries, or any questions about your order, reach us directly. We do not use a contact form on this site — please use email or phone.

We aim to respond to all enquiries within a reasonable time. Please include your order number in any correspondence to help us assist you quickly.